Manager, Commercial Operations
Core
Commercial lead for existing customer programs in a BioAnalytics center, ensuring alignment between customer expectations and operational execution while driving efficiency and growth.
Role type
Manager, Commercial Operations
Builds
Commercial agreements, capacity plans, and customer success strategies for biologics and advanced therapeutics
Domain
Biopharmaceutical services / BioAnalytics / CDMO
Deliverable
client delivery
Required skills
Contracting, commercial operations, program management, account management, laboratory workflow understanding, capacity planning, demand forecasting, cross-functional partnership
Preferred skills
Progression from technical/laboratory roles, CDMO/CRO experience, advanced degree (MBA/MS/PhD)
Technologies
None stated
Responsibilities
Identify bottlenecks and improve laboratory turnaround times; Serve as commercial lead for existing customer programs; Partner cross-functionally with Business Development, Project Management, Laboratory Operations, and Finance; Lead demand forecasting, capacity planning, and portfolio management; Manage commercial agreements, contract renewals, and customer communications
Seniority
Manager, hands-on IC