Customer Experience Representative - ICS
No visa sponsorship
Core
Execute customer freight orders, manage load status, and resolve service issues to ensure on-time, damage-free delivery and accurate billing.
Role type
Customer service representative (freight/logistics)
Builds
Customer freight orders and load tracking
Domain
Transportation logistics
Deliverable
client delivery
Required skills
order entry, load status tracking, billing verification, appointment scheduling, accessorial charge approval, problem resolution
Preferred skills
sales focus, adaptability, composure under pressure, multi-priority management, professionalism with difficult individuals