Service Writer
Core
Operate the service desk, create repair orders, assign work to technicians, and coordinate shop operations for vehicle maintenance and repair.
Role type
Service Writer (Production & Skilled Trades)
Builds
Repair orders and work schedules for fleet maintenance
Domain
Transportation/Logistics
Required skills
Repair order creation, work scheduling, customer communication, safety compliance, data entry, vendor coordination, physical labor (lifting >50 lbs)
Preferred skills
Discretion, time-sensitive decision making, multitasking, independent and team work, deductive reasoning, fast-paced environment experience, active listening, organizational skills, time management, self-motivation
Responsibilities
Keep maintenance information systems updated with ETAs, advise operations/customer of needed service work and suggest additional labor/parts sales, inform Service Manager of driver/customer complaints, input and close repair orders in data processing system, coordinate repair orders with Service Manager and Shop Foremen for proper work scheduling, arrange and create outsource forms for vendors, assist drivers and callers with general questions and direction, create repair orders and pass work to technicians
Seniority
Entry-level, hands-on IC
