Department Coordinator
Core
Coordinate field employees and service operations to ensure customer satisfaction and meet service commitments.
Role type
Operations coordinator (service dispatch)
Builds
Service schedules, work orders, and billing documentation for commercial/industrial/residential door and security products
Domain
Industrial services / Door and security product distribution
Required skills
Scheduling, dispatching, Microsoft Office Suite, report management, billing documentation, work order creation, inventory coordination, technical troubleshooting support
Preferred skills
Dispatch or high-volume administration experience
Responsibilities
Schedule technicians to customer job sites, collect COD payments, manage service tickets and job details, run department reports, assist with billing paperwork, provide accurate work orders and picking lists, assist field techs with troubleshooting
Seniority
Individual Contributor, operational support
