Customer Experience Representative
Core
Execute customer freight orders, monitor delivery performance, and resolve logistics issues to ensure on-time, damage-free service.
Role type
Customer Experience Representative (Logistics)
Builds
Freight order fulfillment and customer service operations
Domain
Transportation and Logistics
Deliverable
client delivery
Required skills
order management, load tracking, billing verification, appointment scheduling, accessorial charge processing, customer relationship management
Responsibilities
Enter customer orders into the order management system to track loads; obtain and document approval for accessorial charges and spot rates; schedule pick-up and delivery appointments; proactively communicate with customers to resolve problems and check load status; monitor on-time delivery and damage-free services.
