Casualty Claims Intake Representative I
Core
Initial point of contact for recording and triaging safety-related events (Casualty, Workers' Comp, Final Mile), gathering claim details, verifying information, and initiating actions to mitigate financial exposure.
Role type
Entry-level claims intake representative
Builds
Accurate claim records and initial assessments for insurance carriers
Domain
Insurance / Transportation Safety
Deliverable
client delivery
Required skills
Call handling, claim data verification, financial exposure assessment, documentation, stakeholder coordination, litigation data preservation, trend analysis
Preferred skills
Call center experience, problem escalation, decision making under pressure, adaptability, accurate information transmission, collaborative work, detailed data capture, high-speed typing
Technologies
None explicitly stated
Responsibilities
Field and process incoming notifications to create event records; assess collected information to determine course of action; coordinate drug tests and retain field adjusters; escalate complex issues; preserve litigation data (GPS, video, social media); provide investigative support to examiners; serve as liaison between claimants and legal teams; provide process feedback
Seniority
Entry-level, hands-on IC
