Casualty Claims Specialist I
Core
Frontline claims professional for casualty, workers' compensation, and liability events, performing analytical intake, early-stage claim evaluation, and initial investigation.
Role type
Casualty Claims Specialist I
Builds
Early case handling and resolution for drivers, claimants, and adverse parties
Domain
Insurance / Transportation / Casualty Claims
Deliverable
client delivery
Required skills
analytical intake, early-stage claim assessment, investigative questioning, credibility assessment, liability evaluation, evidence preservation, field adjuster assignment, regulatory compliance, drug/alcohol testing coordination, medical treatment initiation, communication with stakeholders, de-escalation, documentation, trend analysis
Preferred skills
call center experience, insurance industry knowledge, problem reporting and escalation practices
Technologies
GPS data, onboard video data, third-party surveillance, social media reports, law enforcement websites, public databases
Responsibilities
Serve as primary point of contact for event reporting and information exchange; Identify and pursue cases with early resolution potential; Locate, preserve, and secure litigation-sensitive evidence; Perform analytical intake and early-stage claim assessment; Determine need for and assign independent field adjusters; Manage communication with claimants, adjusters, and legal teams; Provide holistic guidance and support to employees during initial event reporting.