Customer Service Consultant
Core
First point of contact for customers handling inbound enquiries and resolving account-related questions for a fintech business.
Role type
Customer Service Consultant (Temporary)
Builds
Customer support operations for payment and banking solutions
Domain
Fintech / Financial Services
Deliverable
client delivery
Required skills
Inbound customer support, payment and account query resolution, internal system data entry, complex enquiry escalation, empathetic communication, problem-solving
Preferred skills
Financial services experience, fast-paced environment adaptability, weekend availability
Responsibilities
Manage inbound customer enquiries via phone and email, Assist customers with payment and account-related queries, Accurately update customer information across internal systems, Escalate complex enquiries to specialist teams, Contribute to a collaborative team