Expert ACH Support Engineer
Core
Senior individual contributor providing advanced functional and technical support for Finastra Payments platforms, specifically focusing on NACHA (ACH) and FGPP flows.
Role type
Senior IC ACH Support Engineer
Builds
Mission-critical global payment platforms for banks and financial institutions
Domain
Financial Services / Payments
Deliverable
client delivery
Required skills
SQL, Oracle Database, Linux/Unix, System-to-system integrations, ACH/Wire payments, Root cause analysis, Incident management, Knowledge management
Preferred skills
Enterprise case management tools, Payments platform DR exercises, Case deflection analytics
Technologies
SQL, Oracle, Linux, Unix, SFDC
Responsibilities
Troubleshoot NACHA file creation, validation, settlement, and exceptions; Own complex high-severity customer issues end-to-end; Create and maintain knowledge articles for repeat issues; Partner with Product and Engineering to diagnose defects and validate fixes; Mentor junior engineers; Support disaster recovery exercises and change events
Seniority
Senior, hands-on IC