Senior Technical Engineer, Customer Support
Core
Senior Technical Engineer acting as the key interface between Finastra clients and the organization, resolving technical issues and ensuring product utilization.
Role type
Senior Technical Engineer (Customer Support)
Builds
Software and services for Lending, Payments, and Universal Banking clients
Domain
Financial Services Software
Deliverable
client delivery
Required skills
debugging, SQL, Java, RPGLE, CL, root cause analysis, technical investigation, script building, technical documentation
Preferred skills
experience with iSeries and Eclipse debugging tools
Responsibilities
Respond to customer requests and reported issues, replicate technical scenarios in Finastra environments, perform root cause analysis and provide solutions, update clients on issue resolution progress, participate in client meetings, validate defect fixes, build scripts, write technical specifications and best practices documentation, escalate issues when needed
Seniority
Senior, hands-on IC