Senior Technical Support Engineer
Core
Provide professional application and technical support and consultation for Finastra Payment products, triaging functional and payment processing issues.
Role type
Senior Technical Support Engineer
Builds
Client support for payment systems and interfaces
Domain
Banking payments, financial services software
Deliverable
client delivery
Required skills
SQL, UNIX, Windows environments, shell scripting, IBM MQ, ActiveMQ, SOAP UI, API/web service testing, Kubernetes, Java, system integrations, payment rails, ISO/SWIFT formats, Salesforce CRM, JIRA, ServiceNow, network troubleshooting
Preferred skills
SaaS software support, Power BI, Jenkins
Technologies
SQL Developer, Web Explorer, JIRA, Jenkins, ServiceNow, Salesforce, IBM MQ, ActiveMQ, SOAP UI, Kubernetes, Power BI
Responsibilities
Provide professional application and technical support and consultation to clients; Triage functional application issues, payment processing issues, and guide customer utilization of Payment systems; Execute escalation procedures; Collaborate with customers and Finastra technical groups for connectivity to various interfaces/applications; Work assigned cases through the full case management life cycle; Continually monitor and update all assigned cases in Salesforce CRM.
Seniority
Senior, 8+ years experience