Customer Service Representative I
Core
Deliver professional customer service, process orders and quotes, and resolve inquiries via phone, email, and other channels for a global electric-electronic equipment company.
Role type
Customer Service Representative
Builds
Customer relationships and order fulfillment support
Domain
Industrial electro-electronic equipment, capital goods
Deliverable
client delivery
Required skills
Customer service, order processing, communication, product knowledge, internal system usage, data integrity, teamwork, prioritization, problem escalation
Preferred skills
None stated
Technologies
eCommerce tools, internal systems, product catalogs
Responsibilities
Respond to routine customer inquiries via phone, email, and other channels; Process customer orders, quotes, and related transactions; Build positive customer relationships through responsive communication; Escalate complex inquiries to appropriate internal resources; Collaborate with cross-functional teams including Credit, Planning, Shipping, Engineering, and Sales; Assist customers with order status, product availability, and shipment tracking; Maintain accurate customer records and documentation; Support resolution of open orders and shipment issues; Organize and prioritize workload to meet departmental goals; Participate in departmental training and continuous improvement initiatives.
Seniority
Entry-level