Customer Service Representative II
Core
Primary point of contact for customers and stakeholders, managing the full order lifecycle from inquiry to delivery and issue resolution.
Role type
Customer Service Representative
Builds
Order confirmations, shipment updates, invoices, and documentation for electric-electronic equipment and industrial automation products.
Domain
Industrial manufacturing (electric machines, automation, paints)
Deliverable
client delivery
Required skills
Order management, ERP/CRM systems, cross-functional coordination, issue investigation, process improvement, reporting
Preferred skills
Product training, account reviews, special configuration handling
Technologies
ERP, CRM, order-management systems
Responsibilities
Respond to product and order inquiries, enter and maintain customer orders, coordinate with Sales/Engineering/Logistics, monitor order progress, resolve discrepancies and complaints, support returns and warranties, prepare service reports, escalate complex issues.
Seniority
Individual Contributor