Technical Product Documentation Specialist
Core
Writing release notes, changelogs, and product documentation for assigned product teams while establishing documentation standards and workflows.
Role type
Product Documentation Specialist
Builds
Release notes, changelogs, and structured product knowledge for internal and external audiences
Domain
Insurance technology / SaaS
Required skills
Technical writing, audience adaptation, documentation governance, Jira, Confluence, AI-assisted writing tools
Preferred skills
API/SDK documentation, B2B SaaS architecture, insurance/automotive domain knowledge
Technologies
Jira, Confluence, AI writing tools
Responsibilities
Write and publish release notes and changelogs; Partner with Product and Engineering to understand shipped changes; Apply and evolve documentation standards and templates; Support the full documentation lifecycle from intake to retirement; Connect documentation to launch readiness; Identify content gaps and recommend process improvements; Use AI tools to accelerate drafting while validating accuracy; Flag content requiring Legal, Privacy, or Security review
