Customer Service Specialist
Core
Provide consultative support and outstanding service for customers, processing orders, quotes, and technical support while driving sales growth.
Role type
Customer Service Specialist (Inside Sales)
Builds
Customer experience and sales revenue for AVIRE's elevator and emergency communications products
Domain
Elevator and emergency communications industry
Required skills
Order processing, CRM management (Salesforce), quote generation, inbound/outbound communication, problem-solving, upselling/cross-selling, basic technical support
Preferred skills
Bachelor's degree, 1+ years experience, entrepreneurial mindset
Technologies
Salesforce
Responsibilities
Process sales orders, transactions, credits, and returns; Review order status and drive proactive outreach; Provide project quotes; Manage inbound/outbound calls and emails; Identify customer needs and provide solutions; Communicate with internal teams; Run order reports; Provide basic technical support; Meet sales and service targets; Advocate for customer needs
Seniority
Individual Contributor, Entry to Mid-level