Customer Service Specialist
Core
Support the full customer order lifecycle from inquiry through delivery, including order booking, scheduling, and service requests like repairs and calibration.
Role type
Customer Service Specialist (Order Processing & Support)
Builds
Smooth customer experience and operational efficiency for global clients
Domain
Photonics / Spectroscopy / Industrial Equipment
Deliverable
product features
Required skills
Order management, Salesforce, Office 365, D365, cross-functional coordination, process improvement, data accuracy
Preferred skills
Self-starter, global team collaboration, analytical capabilities, adaptability
Technologies
Salesforce, Office 365, D365
Responsibilities
Book customer orders accurately and support the full order process; Act as a key customer contact ensuring timely communication; Coordinate with Sales, Operations, Finance, Production, and Shipping; Support service requests including repairs and calibrations; Maintain accurate customer and order information in systems.
Seniority
Individual Contributor, 2+ years experience
