CRSP Support Technician
Core
Provide Tier 1 and Tier 2 technical support for researchers within a federally regulated secure research environment (CUI enclave), handling account access, system troubleshooting, and compliance-adjacent issues.
Role type
Tier 1/2 IT Support Technician (Secure Research Environment)
Builds
Maintains operational stability and user access for researchers in a compliant computing enclave
Domain
Higher Education / Federally Regulated Research Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Tier 1/2 IT support, Windows and Linux administration, ITSM/ticketing systems, user account management, incident escalation, compliance documentation, onboarding procedures
Preferred skills
CUI/CMMC/HIPAA/ITAR compliance experience, NIST SP 800-171 or CMMC Level 2 knowledge, CompTIA A+ or Security+ certification, GovCloud/AWS/Azure GovCloud experience
Technologies
Windows, Linux, ServiceNow, Jira, Azure GovCloud, AWS GovCloud
Responsibilities
Triage and resolve support tickets for the secure research environment; guide researchers through system access and compliance procedures; maintain compliance artifacts and documentation; assist with enclave operations like access reviews and patch verification; coordinate logistics for audits and training sessions
Seniority
Mid-level, hands-on IC
