Customer Service Representative II
Core
Handles customer inquiries, processes orders, negotiates pricing, and maintains inventory levels for industrial products.
Role type
mid-level customer service representative (sales & operations)
Builds
customer orders and relationships
Domain
industrial supply / manufacturing
Deliverable
product features
Required skills
order entry, price negotiation, inventory management, shipping logistics, customer relationship management, problem resolution
Preferred skills
driving record
Technologies
telephone, fax, email, electronic ordering systems
Responsibilities
Respond to customer inquiries regarding products and handle order entry; Negotiate sale and purchase prices to influence gross profit; Adjust pricing based on competition while maximizing profit; Maintain appropriate inventory levels by ordering items; Determine cost-effective shipping methods; Expedite backorders and prepare shipments; Assist less experienced representatives with locating items and resolving problems.
Seniority
Mid-level, individual contributor