Employee Service Desk Representative
Core
Frontline responder providing timely and accurate support for employees, managers, and HR Partners by resolving HR-related inquiries via phone, email, and ServiceNow.
Role type
Employee Service Desk Representative (HR Operations)
Builds
HR case resolutions and employee data updates within Workday and ServiceNow
Domain
Human Resources / Enterprise IT Support
Deliverable
client delivery
Required skills
HR process knowledge, case management, Workday navigation, ServiceNow usage, payroll/benefits/leave policy expertise, mail processing, issue escalation, training material creation
Preferred skills
HR operations experience in large multinational orgs, advanced HR tech proficiency (Five9, ServiceNow, Workday), employment law/policy understanding, Spanish language skills
Technologies
ServiceNow, Workday, Five9, USPS
Responsibilities
Serve as primary contact for employee inquiries via phone, email, and ServiceNow; Diagnose and resolve common HR inquiries (payroll, benefits, leave, Workday transactions, policy); Document case details in ServiceNow; Utilize Workday to verify data and update records; Manage incoming USPS mail and create cases; Escalate complex issues; Contribute to training materials and FAQs
Seniority
Individual Contributor, Entry to Mid-level