Customer Service Representative
Core
Fulfilling customer orders, managing incoming calls, and negotiating sale prices to influence gross profit.
Role type
Customer Service Representative (Sales/Order Entry)
Builds
Customer orders and sales transactions
Domain
Industrial supply and distribution
Deliverable
product features
Required skills
Order entry, telephone communication, price negotiation, inventory sourcing, shipping method determination, backorder expediting, returns processing
Preferred skills
Product knowledge, excellent driving record