Motion Automation Intelligence- Customer Service Representative Specialist
Core
Handles non-routine customer inquiries, provides technical advice, and acts as the inside half of the sales team to ensure error-free transactions and guide less experienced representatives.
Role type
Senior Customer Service Representative Specialist (Technical Support & Sales)
Builds
Engineered systems, products, and services for industrial automation
Domain
Industrial Automation / Robotics / IIoT
Required skills
Technical product knowledge, negotiation, complex problem solving, inventory management, coaching
Preferred skills
P21 experience, warehouse experience, excellent driving record
Technologies
IIoT, robotics, motion control, machine vision
Responsibilities
Respond to complex customer inquiries and provide technical advice; Proactively generate sales by promoting products; Negotiate sale prices to influence gross profit; Coach and guide less experienced Customer Service Representatives; Manage inventory levels and expedites backorders.
Seniority
Mid-level, hands-on IC