Digital Customer Experience Manager
Core
Develop new products/services, enter new markets, and form business partnerships to leverage digital value for clients.
Role type
Senior Business Development Manager (Digital Customer Experience)
Builds
New business partnerships, market entry strategies, and digital value propositions
Domain
Industrial services / B2B sales
Deliverable
client delivery
Required skills
strategic partnership development, market analysis, project management, leadership, business expansion strategy, client relationship management, sales cycle navigation
Preferred skills
cross-cultural collaboration, innovative problem solving, high-level stakeholder engagement
Technologies
N/A
Responsibilities
Conduct research and analysis to identify business expansion opportunities; manage existing client base for organic growth and retention; lead small groups of staff; troubleshoot and resolve pre/post-sale issues; support strategic planning for new product development; build internal and external alliances; participate in selling value proposition without closing sales
Seniority
Senior, hands-on IC with leadership responsibilities