Service Desk Analyst
Core
Provides onsite hardware and software support, manages data systems, and coordinates technology equipment installation for internal clients.
Role type
Onsite IT Technician I (Service Desk Analyst)
Builds
Internal client support and technology equipment installation coordination
Domain
Construction / Real Estate IT Support
Required skills
hardware troubleshooting, software troubleshooting, data management, incident resolution, LAN/WAN connectivity troubleshooting, printer/copier maintenance, warranty management, ticketing system management, project coordination, status reporting
Preferred skills
CompTIA A+ certification, relevant IT certifications
Technologies
Service Now, LAN/WAN, video conferencing systems, audio/visual equipment
Responsibilities
Provide hardware, software, and end-user support; troubleshoot and resolve computer workstation issues; maintain and update Service Now tickets; coordinate technical support for meetings and events; install, upgrade, and replace hardware and software; report server downtime and connectivity issues; monitor third-party support contractors.
Seniority
Entry-level to Mid-level, hands-on IC (via careerplan.io/jobs/0000004451-service-desk-analyst-at-lennar)
