Customer Care Representative
Core
Provide warranty and service support to homeowners via digital channels, resolving issues remotely and coordinating with trade partners.
Role type
Customer Care Representative (Warranty & Service Support)
Builds
Warranty repair coordination and homeowner satisfaction for residential construction community
Domain
Residential Construction / Homebuilding
Deliverable
client delivery
Required skills
Remote troubleshooting, warranty policy knowledge, trade partner coordination, case documentation, problem analysis, PC proficiency (Word/Excel)
Preferred skills
Prior homebuilder customer service experience, understanding of residential construction technical aspects
Responsibilities
Contact homeowners to review documentation and case history; guide homeowners through remote troubleshooting and resolution steps; document findings, photos, and correspondence; determine scope of warranty repairs and coordinate with trade partners; process back charges and EPOs; ensure repairs are completed and homeowners are satisfied.
Seniority
Individual Contributor, Entry to Mid-level
