Technical Incident Commander
Core
Lead end-to-end management of major enterprise incidents, ensuring rapid containment, effective communication, and full resolution with minimal business impact.
Role type
Senior IC Technical Incident Commander
Builds
Operational resilience and mature incident response capabilities across engineering and infrastructure teams
Domain
IT Operations / Site Reliability / Incident Management
Deliverable
client delivery
Required skills
Incident management leadership, stakeholder communication, root cause analysis, process improvement, data-driven metrics analysis, cross-functional influence, ITIL practices, observability tooling
Preferred skills
ITIL certification, experience building incident management programs
Technologies
Dynatrace, Datadog, PagerDuty, Splunk, ServiceNow
Responsibilities
Lead command and control of Severity 1 and 2 incidents, drive real-time coordination across resolver groups, own stakeholder and executive communications, facilitate post-incident reviews and root cause analysis, define and improve incident management processes and playbooks, track and report incident metrics, partner with Problem Management, mentor incident management capabilities
Seniority
Senior, hands-on IC