Employee Benefits Service and Operations Leader
Core
Oversee employee benefits service operations to improve client service, quality, retention, and operational efficiencies while supporting business growth.
Role type
Senior employee benefits operations leader
Builds
Regional and national solutions, tools, processes, and best practices for employee benefits
Domain
Insurance (Health and Life) + Employee Benefits Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Employee benefits leadership, Health and life insurance coverage knowledge, Profit center management, Change management, Analytics and insights, Team supervision
Preferred skills
Designation/Life & Health Insurance Producer license, 10+ years in employee benefits
Technologies
Profit center computer programs, Microsoft Office Suite, Insurance company proprietary software
Responsibilities
Lead communications and training efforts, Support business strategy execution, Identify operational improvement areas, Manage implementation of solutions and processes, Partner on service standards and reporting, Support technology adoption and change management, Ensure compliance with regulations, Deliver training and development, Identify strategies for profit center growth, Review and deliver monthly metrics, Supervise team members
Seniority
Senior, hands-on IC with supervisory responsibility