Visitor Toll Pass Customer Service Agent
Core
Customer service agent handling visitor toll pass inquiries, disputes, and account maintenance while managing transponder logistics.
Role type
Customer service agent (toll operations)
Builds
Toll pass accounts and transponder inventory
Domain
Transportation services / Customer support
Required skills
Customer service, account maintenance, payment processing, transponder management, phone/email communication, problem-solving, compliance adherence
Preferred skills
Spanish/English bilingualism, call center experience, email handling
Technologies
Case management systems, toll systems
Responsibilities
Answer customer calls and emails regarding toll passes, resolve disputes and payment issues, manage transponder distribution and restocking, ensure accuracy in payment processing and account maintenance, report daily work duties, identify and escalate system or equipment issues.
Seniority
Entry-level to Junior