Bilingual Customer Service Representative (Spanish/English) – Streator, IL
On-site
Core
Connect with customers to resolve delinquent account issues and find realistic repayment solutions.
Role type
Customer service representative (collections)
Builds
Customer repayment plans and collections outcomes
Domain
Financial services / Collections
Deliverable
client delivery
Required skills
Fluent English and Spanish, customer service experience, negotiation, multitasking, problem-solving, basic computer skills
Responsibilities
Work directly with customers to find realistic repayment solutions, provide guidance and support to help customers get back on track, balance customer needs with business objectives
Seniority
Entry-level / Individual Contributor