Bilingual Customer Service Representative (Spanish/English) – Streator, IL
Core
Connect with customers to resolve delinquent account issues and find realistic repayment solutions.
Role type
Customer service representative (collections)
Builds
Customer repayment plans and account resolution
Domain
Financial services / Collections
Deliverable
client delivery
Required skills
Fluent English and Spanish, customer service experience, negotiation, multitasking across systems, problem-solving, basic computer skills
Responsibilities
Work directly with customers to find realistic repayment solutions, provide guidance and support to help customers get back on track, balance customer needs with business objectives
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