Experience Coordinator - Patient Experience - FT - Day
Core
Manage patient complaints, grievances, and service recovery while collaborating with clinical and operational departments to enhance the patient experience.
Role type
Patient Experience Coordinator
Builds
Patient satisfaction and service recovery processes
Domain
Healthcare / Patient Relations
Deliverable
client delivery
Required skills
complaint management, conflict resolution, regulatory compliance, investigative research, documentation, relationship-centered communication
Preferred skills
health-related degree, notary certification
Technologies
electronic medical record applications
Responsibilities
Receive and track patient communications from all access points into the grievance system; conduct investigative work on patient complaints and coordinate resolutions; collaborate with departments to implement experience improvement initiatives; oversee the patient voting process; maintain notary certification.
Seniority
Mid-level, individual contributor