Senior EETS Integration & Customer Service Manager (m/w/d/x)
Core
Senior manager responsible for integrating sales partners into the T-Systems tolling platform and ensuring stable, customer-oriented operations within the European tolling environment.
Role type
Senior IC EETS Integration & Customer Service Manager
Builds
European tolling and mobility solutions for customers via a proprietary platform
Domain
Transportation / Mobility / Tolling
Required skills
EETS integration, Incident management, Root-cause analysis, SLA/KPI monitoring, Partner onboarding, Process optimization, Training delivery, Stakeholder management, Web service/API knowledge, Regulatory compliance
Preferred skills
Project management, Service management, Process management, Additional European languages
Technologies
JSON, XML, Web services, API interfaces, Ticketing systems
Responsibilities
Provide functional leadership to the Customer Service team in incident handling, Coordinate and manage escalations for complex incidents, Analyze error patterns and conduct root-cause analyses, Manage sales partner integrations end to end, Analyze and optimize end-to-end processes within the European tolling environment, Conduct training sessions for sales partners and their employees
Seniority
Senior, hands-on IC
