Senior ServiceNow Developer w/ Active
Core
Design, build, and enhance ServiceNow applications and integrations to support homeland security mission outcomes, focusing on ITSM, CRM, and AI features.
Role type
Senior ServiceNow Developer (AI & Integration)
Builds
ServiceNow ITSM and CRM modules, workflows, dashboards, and AI-powered Virtual Agents
Domain
Federal Government / Homeland Security / IT Service Management
Deliverable
production ML models
Required skills
ServiceNow development, JavaScript (Glide API), Virtual Agent configuration, Agile/Scrum, database design, workflow design
Preferred skills
ServiceNow Certified Application Developer (CAD), Section 508, FISMA, FedRAMP knowledge
Technologies
ServiceNow, JavaScript, Virtual Agent Designer, Glide API, AI API, CRM, ITSM
Responsibilities
Develop and configure ServiceNow ITSM and CRM modules; Build workflows, dashboards, and integrations; Write JavaScript using Glide API (Business Rules, Script Includes, Client Scripts, Scheduled Jobs); Develop access controls and extend data tables; Design and implement AI features using Virtual Agents and Now Assist; Troubleshoot incidents, resolve defects, and tune performance.
