IT Technician
Core
Provide escalated help desk support, on-site client onboarding, and device management for a managed service provider.
Role type
Tier 1 IT Technician (Help Desk & On-Site Support)
Builds
Client onboarding workflows, device deployments, and operational runbooks
Domain
IT Services / Managed Service Provider (MSP)
Required skills
Windows fundamentals, Microsoft 365 administration, basic networking, device deployment, client communication, troubleshooting, time management
Preferred skills
A+ certification, Network+ certification, MS-900 certification, home lab experience, personal technology projects
Technologies
Microsoft 365, Microsoft Intune, Entra, Defender, RMM tools, security appliances, DNS
Responsibilities
Take escalated help desk tickets and provide overflow coverage, support end-to-end onboarding for new clients, set up and manage devices across platforms, coordinate client-facing deployment activities, manage client domains including DNS records, document processes and develop SOPs and runbooks
Seniority
Mid-level, hands-on IC