Technical & Customer Support Specialist
Core
Provide technical and operational support for payment processing and POS systems to merchants, handling remote assistance and occasional on-site visits.
Role type
Technical & Customer Support Specialist
Builds
Payment processing accounts, POS configurations, and merchant support workflows
Domain
Payment processing / Point of Sale (POS) systems
Deliverable
client delivery
Required skills
problem-solving, multitasking, time-management, basic computer proficiency, remote work independence
Preferred skills
POS system experience (Clover, Square, Toast), merchant services knowledge, restaurant/retail support experience, payment processing familiarity
Technologies
Clover, Square, Toast, POS terminals, payment processing software
Responsibilities
Handle incoming customer calls, emails, and support requests; process merchant applications and account setups; configure terminals and software; troubleshoot basic software and hardware issues; assist with equipment installations and conversions; track hardware inventory and compliance schedules.
Seniority
Entry-level to Mid-level, hands-on IC
