SUPPORT ENGINEER – APAC
Core
Provide Level 1 and Level 2 technical support for mission-critical identity and payment technologies deployed at customer sites, diagnosing and resolving incidents across software, infrastructure, servers, and databases.
Role type
Senior IC technical support engineer
Builds
Secure identity and payment solutions for global customers
Domain
Security technology / Identity and payment
Deliverable
client delivery
Required skills
Incident management, root cause analysis, trend analysis, server and database troubleshooting, ITIL framework knowledge, technical documentation, stakeholder collaboration
Preferred skills
Chinese language skills
Technologies
Servers, databases, ITIL framework
Responsibilities
Diagnose and resolve software, infrastructure, server, and database issues; manage incidents, service requests, and assets; perform root cause analysis and trend analysis; prepare technical documentation and troubleshooting guides; support internal stakeholders with escalated incidents; conduct customer site visits and provide reports.
Seniority
Mid-level, hands-on IC