Senior IT Specialist (MSP/System Administration)
Core
Senior IT Specialist providing advanced troubleshooting, system administration, and client support for managed service provider environments.
Role type
Senior hands-on IC system administrator
Builds
Client IT infrastructure, identity platforms, and network services
Domain
Managed Services Provider (MSP) / Enterprise IT
Required skills
Advanced troubleshooting, Active Directory, Entra ID, Microsoft 365, Google Workspace, endpoint management, network administration, PowerShell scripting, incident response, technical mentoring
Preferred skills
RMM/MDM, EDR, SSO/MFA, backup solutions, network equipment, regulated environments, complex migrations, automation
Technologies
Active Directory, Entra ID, Microsoft 365, Google Workspace, macOS, Windows, PowerShell, Slack, Zoom, VoIP, firewalls, wireless networks, VPNs, servers
Responsibilities
Manage complex client support requests from initial contact through resolution. Troubleshoot advanced issues involving users, endpoints, SaaS, identity, networks, servers, and security. Administer identity platforms and endpoint management. Act as a technical escalation point for high-impact issues. Manage technical onboarding and offboarding. Mentor Associate IT Specialists and IT Specialists. Lead technical work for migrations, deployments, and security initiatives. Identify root causes and improve systems and workflows.
Seniority
Senior, hands-on IC
