Data Analyst
Core
Build and maintain customer equipment databases, monitor manufacturer recalls, and translate business metrics into actionable dashboards for owners and managers.
Role type
Data Analyst
Builds
Customer equipment database, outreach lists for recalls, and KPI dashboards
Domain
Field service operations / Equipment maintenance
Deliverable
dashboards & analysis
Required skills
Advanced Excel/Google Sheets (formulas, pivot tables), data organization, report creation, trend identification, KPI ownership
Preferred skills
Attention to detail, clear communication in plain English, on-site collaboration
Technologies
Excel, Google Sheets
Responsibilities
Maintain customer equipment database with install dates, serial numbers, and warranty status; monitor manufacturer recalls and prepare outreach lists; design and maintain data tools (spreadsheets or simple apps); own key performance indicators including revenue and technician productivity; create clear dashboards and reports for management; identify trends such as aging equipment and service gaps
Seniority
Mid-level, hands-on IC