Sr. Director, User Experience - Paze
Core
Lead UX research strategy and team to drive product vision and roadmap for Paze and Identity products in the digital payments and identity landscape.
Role type
Sr. Director, User Experience Research (Strategy & Team Leadership)
Builds
Strategic product roadmaps, customer-centric experiences, and a high-performing team of UX research experts.
Domain
Financial Technology (Payments & Identity)
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
Strategic research planning, team building and scaling, mixed methods research, qualitative research design, cross-functional collaboration, insight synthesis, stakeholder management, product roadmap integration, competitive analysis, risk management awareness.
Preferred skills
Financial services industry experience, advanced degree in HCI/Psychology/Statistics/CS.
Technologies
Qualitative research tools, data analysis tools.
Responsibilities
Define product roadmaps and vision in partnership with Product and Design teams; build and lead a team of UX research experts; conduct foundational, formative, and evaluative qualitative research; synthesize and communicate research findings to drive organizational understanding; collaborate with cross-functional teams and partner banks; prioritize customer insights for the product roadmap; assess cultural and competitive trends; promote a culture of learning and research excellence.
Seniority
Senior, hands-on IC with strategic leadership