Staff User Experience Researcher
Core
Empowers product and UX decision-makers with data-driven insights to build and optimize innovative, user-friendly products for Workiva's SaaS platform.
Role type
Staff User Experience Researcher (Team Leadership & Strategy)
Builds
Workiva's AI-powered platform unifying finance, risk, and sustainability
Domain
SaaS / Enterprise Software / Finance & Risk Technology
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Mixed methods research design, qualitative research (usability testing, contextual inquiry, interviews, focus groups), quantitative research (surveys, data analytics), data management strategies, statistical analysis, SQL, data visualization, mentoring
Preferred skills
SaaS industry experience, Agile development experience, Job-to-be-Done (JTBD) research, global research studies, UX research tools (UserTesting, UserZoom), data visualization tools (QuickSights)
Technologies
SQL, UserTesting, UserZoom, QuickSights
Responsibilities
Drive research strategy and execution across product teams, mentor researchers and UX team members, plan and conduct mixed-methods studies, analyze and communicate insights to executives and cross-functional teams, enforce research best practices, collaborate on prioritizing product opportunities
Seniority
Staff, hands-on IC with team leadership
