Technical Service Representative
Core
Customer-facing technical support role focused on diagnosing, troubleshooting, and repairing mechanical, electrical, hydraulic, and software-related equipment issues for customers and field technicians.
Role type
Technical Service Representative
Builds
Equipment repairs and maintenance solutions for customers and field teams
Domain
Industrial equipment / Fluid power / Automotive / Trucking
Deliverable
client delivery
Required skills
mechanical troubleshooting, electrical troubleshooting, hydraulic troubleshooting, software troubleshooting, schematic reading, technical manual interpretation, equipment diagnostics, problem solving, critical thinking, service-management software proficiency, preventative maintenance knowledge, parts identification
Preferred skills
ASE certification, manufacturer training, experience in equipment/trucking/automotive environments
Responsibilities
Listen to customer problem descriptions and determine service needs, estimate repair costs and obtain authorization, troubleshoot and diagnose technical issues, guide customers through repairs, answer technical questions, document issues and resolutions in service records, escalate complex problems to engineering, provide product knowledge and technical training, coordinate with internal teams (sales, engineering, field service, warranty, manufacturing), assist with equipment operation and maintenance procedures, review technical documentation, identify parts for replacement, spot recurring equipment failures and recommend corrective actions, report to supervisors (via careerplan.io/jobs/ge876744-technical-service-representative-at-curry-supply-company)