Telecommunicator
Core
Handle emergency and non-emergency 911 calls, assess response needs, gather caller information, and enter details into the computer-aided dispatch (CAD) system.
Role type
Emergency Telecommunicator / 911 Dispatcher
Builds
Emergency response coordination for Police, Fire, Ambulance, and EMA
Domain
Public Safety / Emergency Services
Required skills
Emergency Medical Dispatch (EMD), CAD system operation, database verification (CLEAN/NCIC), multi-agency coordination, report writing, Microsoft Office, typing 25+ wpm
Preferred skills
None stated
Technologies
Security ASP.NET React
Responsibilities
Handle emergency and non-emergency 911 calls, assess response needs, gather caller information, and enter details into the computer-aided dispatch (CAD) system. Use maps, run cards, box alerts, and other resources to identify the nearest available assistance. Enter, update, and retrieve information in multiple computer systems promptly, and provide Emergency Medical Dispatch instructions using current software when required. Coordinate Police, Fire, Ambulance, EMA, and other emergency requests, quickly relaying caller information to responders. Transmit and receive messages among emergency responders and county agencies, monitor dispatched units, liaise with callers when needed, and record outcomes in CAD. Use CLEAN/NCIC systems through CAD and/or SCOPE to obtain and verify information from government databases. Attend ongoing in-service training and education, and consult with management about work situations and changes to policies, procedures, regulations, and technology.
Seniority
Entry-level to Mid-level