Field System Engineer - Westerville
Core
Field System Engineer responsible for installing, maintaining, upgrading, and repairing complex biomedical and laboratory instruments in customer sites.
Role type
Field Service Engineer (Biomedical/Laboratory Equipment)
Builds
Preventive maintenance, equipment moves, and service agreements for clinical laboratory customers.
Domain
Biomedical instrumentation / Clinical Laboratory
Required skills
electromechanical system troubleshooting, electronic system repair, computer system repair, electrical system repair, independent field service management, customer expectation management, technical problem-solving, physical labor (lifting 50 lbs, climbing, operating heavy machinery), extensive travel management, fleet vehicle maintenance, quality assurance checklist completion.
Preferred skills
biomedical system troubleshooting, vacuum system repair, host/remote communications repair, network system repair, clinical laboratory operations experience.
Technologies
Microsoft Office (Outlook, Teams, Word, Excel), test equipment, fleet vehicle systems.
Responsibilities
Respond to customer service needs and install, maintain, upgrade, and repair instruments; build customer trust and promote service agreements; collaborate with service and support teams; complete service work orders and quality assurance checklists; manage travel schedules and expense reports; maintain assigned fleet vehicle and spare-parts inventory; represent company at trade shows; share feedback with Sales and Marketing teams.
Seniority
Mid-level, hands-on IC