ERP Application Supporter (m/w/d)
Core
Providing 1st and 2nd-level support for ERP systems, applications, and interfaces, analyzing errors, and coordinating with external ICT partners. (via careerplan.io/jobs/gdb58d47-erp-application-supporter-mwd-at-hays-ag)
Role type
ERP Application Support Engineer
Builds
Stable ERP operations and integrated data flows
Domain
Enterprise Resource Planning (ERP) and System Integration
Required skills
ERP system knowledge, 1st/2nd-level ICT support experience, API and interface understanding, log analysis, data flow investigation, EDI process support, technical documentation, knowledge base management
Preferred skills
Analytical problem-solving, structured troubleshooting approach, technical curiosity
Technologies
SAP, EDI, APIs, XML, Web Services, Messaging Systems
Responsibilities
Handling 1st and 2nd-level support tickets for ERP and applications, analyzing and resolving system errors, monitoring logs in ERP and integration processes, investigating data flows between ERP and connected systems, supporting EDI processes and partner communication, coordinating complex technical escalations to external ICT partners, documenting solutions and recurring issues, maintaining a knowledge base for 1st-level support, participating in ERP projects and optimizations