IT Support Technician (Tier 2)
Core
Provide technical assistance, troubleshoot hardware/software/network issues, and perform onsite installations and maintenance for clients.
Role type
Tier 2 IT Support Technician
Builds
IT support services and network maintenance for small and medium-sized businesses
Domain
IT Services / Managed Service Provider (via careerplan.io/jobs/gd9bdba7-it-support-technician-tier-2-at-coastline-technologies)
Deliverable
client delivery
Required skills
Windows Server, macOS, Active Directory, Microsoft 365, Network Security, Firewall, WAN, VPN, Hardware Support, Troubleshooting, Ticketing Systems
Preferred skills
Valid driver's license, Auto insurance, Good driving record
Technologies
Active Directory, Firewall, Hardware Support, macOS, Microsoft 365, Network Security, VPN, Windows, Office 365, Incident Management
Responsibilities
Provide technical assistance via phone, email, and remote tools; Troubleshoot and resolve hardware, software, and network issues; Travel to client sites for hands-on support, installations, upgrades, and maintenance; Log and prioritize support requests in ticketing system; Escalate complex issues to senior engineers.