Technical Support, Alarm Services
Core
Provide technical support for alarm services and connected security systems, resolving technology issues and assisting with CCTV remote-access.
Role type
Technical Support Specialist (Alarm & Security Systems)
Builds
Support for alarm services and connected security systems
Domain
Security Systems / Alarm Services
Deliverable
client delivery
Required skills
desktop troubleshooting, security system programming, CCTV remote-access support, technical communication, ticket creation
Responsibilities
Help clients resolve technology issues affecting alarm services and connected systems; Program security systems and assist with CCTV remote-access support; Support in-house technicians and subcontractors at customer locations; Provide technical support to customers and service technicians by phone and through other support channels; Create service tickets as needed
