Intruder Field Application Engineer (French Speaking)
Core
Provide expert technical support for the design, implementation, integration, commissioning, and troubleshooting of electronic security solutions and intruder alarm systems.
Role type
Field Application Engineer (Security Systems)
Builds
Intruder alarm systems, integrated security solutions, and IP-based life safety systems.
Domain
Security / Life Safety / Fire Protection
Required skills
Intruder alarm technologies, TCP/IP networking fundamentals, BS EN 50131-1:2006+A3:2020 and EN 50131 standards, IP-based system deployment, system design, commissioning, troubleshooting, site surveys, technical documentation.
Preferred skills
Electrical engineering (Level 4+), project management, technical sales.
Technologies
TCP/IP, IP addressing, subnet masks, gateways, DNS, TCP, UDP, LAN, WAN, VLAN, VPN, control panels, detectors, communication modules, monitoring solutions.
Responsibilities
Provide pre-sales and post-sales technical support for intruder alarm and integrated security systems. Assist customers, consultants, and installers with system design, product selection, and application recommendations. Support the configuration, commissioning, and troubleshooting of control panels, detectors, communication modules, and monitoring solutions. Diagnose and resolve complex technical issues remotely and on customer sites. Deliver technical training and product demonstrations in English and French. Support the integration of security systems with IP networks, access control, video surveillance, and monitoring platforms. Conduct site surveys and technical assessments to identify customer requirements and recommend suitable solutions. Create and maintain technical documentation, configuration guides, and customer reports. Collaborate with product management and engineering teams to provide customer feedback and identify product improvements. Ensure compliance with relevant security industry standards and company best practices.
Seniority
Mid-Senior (5+ years experience)