IT Helpdesk Support Technician
Core
First-line IT support for clinical and administrative staff across multiple locations, handling end-user devices, software, and network access in a healthcare environment.
Role type
IT Helpdesk Support Technician
Builds
Support for productivity software, electronic health records, practice management, and telehealth applications
Domain
Healthcare / IT Support
Deliverable
client delivery
Required skills
Windows desktop troubleshooting, directory services management, networking fundamentals, ticketing system usage, HIPAA compliance, endpoint security management, asset management, onboarding/offboarding processes
Preferred skills
Healthcare environment support, electronic health records familiarity, CompTIA A+/Network+ certifications, endpoint management tools, Microsoft Intune/Copilot experience
Technologies
Microsoft 365, Microsoft Intune, Windows, Office 365, ASP.NET, Excel, VPN, Mobile devices
Responsibilities
Triage and resolve Tier 1 and Tier 2 support requests via phone, email, chat, and ticketing system; Provide on-site clinic floor support and remote assistance; Process staff onboarding, transfers, and departures including account creation and MFA enrollment; Image, configure, deploy, and retire end-user equipment; Protect health information in accordance with HIPAA; Create and update troubleshooting articles and end-user guides
Seniority
Mid-level, hands-on IC
