Technical Support Representative 1
Core
Resolve technical support issues for Point of Service (POS) products and payment processing systems across multiple channels.
Role type
Entry-level Technical Support Representative (POS/Payments)
Builds
Standardized responses and resolved tickets for merchant and client POS devices
Domain
Payments / Point of Service (POS) technology
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, CRM/ticketing platform usage, database data entry, basic networking concepts, remote access tools
Preferred skills
payment processing systems experience, advanced diagnostic platforms
Responsibilities
Handle technical inquiries via phone and email, diagnose concerns using systems and tools, accurately record interactions and case details, enter required data into databases, resolve client issues relating to dial-up card swipe terminals and POS products
Seniority
Junior, hands-on IC
