Koordinator* – Cleaning & Hospitality Services
Core
Coordinate and manage cleaning, hygiene, landscaping, and hospitality services for an international consumer goods manufacturer, ensuring quality standards and customer satisfaction.
Role type
Senior Facility Services Coordinator (Vendor & Quality Management)
Builds
Workplace experience and service delivery for a consumer goods manufacturer
Domain
Facility Management / Hospitality Services
Required skills
Vendor management, Quality assurance and audits, Stakeholder communication, Project management, Process optimization, Reporting and documentation
Preferred skills
Knowledge of Soft Services, Experience with ticketing and survey tools, Understanding of SLAs
Technologies
MS Office (Excel, PowerPoint, Outlook), Ticketing systems, Survey tools
Responsibilities
Operate and support service providers in cleaning, hygiene, landscaping, and hospitality; Conduct regular service audits and quality checks; Manage vendor performance through monthly scorecard meetings; Coordinate daily interfaces between clients, vendors, and internal experts; Handle customer inquiries and feedback; Manage scope changes and documentation; Support health and safety inspections; Develop new processes for service improvement.
Seniority
Mid-Senior, hands-on IC