Mobility and VTC Analysts & Engineers (CBP)
Core
Resolve device, enrollment, access, conferencing, and room-system problems for users at remote locations; manage device provisioning, enrollment, updates, and lifecycle needs for Mobility and VTC systems.
Role type
Senior IC IT support engineer (Mobility & VTC)
Builds
Endpoint and conferencing systems for remote users at ports of entry and Border Patrol stations
Domain
National security / Customs and Border Protection / IT infrastructure
Deliverable
infrastructure
Required skills
device enrollment and management, conferencing system troubleshooting, root cause analysis, mobile device configuration, capacity planning, lifecycle management, cross-team collaboration
Preferred skills
active CBP Background Investigation, Entry on Duty (EOD), DoD clearance, experience with constrained networks, high-visibility event support
Technologies
AI Cloud Support Mobile Network Security
Responsibilities
Resolve device and conferencing issues for remote users; identify recurring failures and prevent recurrence; manage device provisioning and configuration standards; support conferencing events; collaborate with network, cloud, and security teams
