Agent·e en technologies de linformation
Core
Provide Level 1 application support for internal and external users, focusing on ERP systems, while managing user accounts, troubleshooting, and documenting processes.
Role type
Senior IC IT Support Specialist (ERP & Microsoft 365)
Builds
Support workflows, user access management, and knowledge base documentation for ERP and Microsoft 365 environments.
Domain
IT Support / Enterprise Software
Deliverable
dashboards & analysis
Required skills
ERP support, Microsoft 365 administration, user account management, incident tracking, process documentation, basic automation, change management testing
Preferred skills
Microsoft Intune, Entra ID, Azure, AWS, Jira, Windows 11, managed service provider coordination
Technologies
AWS, Azure, ERP, JIRA, Microsoft 365, SharePoint, Windows, Office 365, Cloud, DevOps, Support
Responsibilities
Receive and qualify Level 1 support requests for ERP and other applications; manage user accounts, groups, and access in Entra ID, Exchange Online, and SharePoint; track incidents and anomalies in Jira; evaluate user experience and propose improvements; document processes and maintain a knowledge base; participate in testing for changes and new features; configure Windows 11 profiles via Intune; manage vendor contracts and licenses; serve as a resource for security issues.
Seniority
Mid-level, hands-on IC